Shipping
We use a variety of carriers. Depending on your order quantity and shipping address. Promise you of safe shipping and right items. These include: UPS, TNT, EMS, DHL, Fedex and Sodexi. The orders usually are dispatched within 24 – 48 hours from the order date. After the goods are dispatched, we will provide you a tracking number for tracking online immediately. It is arrival you in 3 to 10 working days.If you didn’t receive shipping notification letter, please check your mail box or contact us.
Packaged
General goods: In 24 hours once the order is confirmed.
Customized goods: 3-5 business days
Once the package is ready, our logistics department will professionally choose the fast and convenient way to ship out according to your destination. At the same time, you can use the link of third party shipping system which we will provide in email once the package is out to follow up your order.
Delivery time
In general, the delivery time is about 5-8 business days. However different countries, the time might be a little different. Please pay attention to the shipping information in shipping system. Any problems, please contact us.
Cancellations
If you wish to cancel your order, pls email us immediately. Cause that we process all orders as quickly as possible within 6-8hours after orders placing, so we are not always able to cancel an order after it is placed. And shipped orders cannot be cancelled. Hope you can understand in this key point.Thank you!
Returns
We are committed to your complete satisfaction. But the unsatisfied event caused by the manufacturing faults, we would replace/repair the products for our customer unconditionally.You must contact us with returning shipping address before sending the items back.Goods must be returned unuesd and contain all the original packaging and labels. After receiving the return goods, we will refund your full payment.
Exchanges
If you are not satisfied with the product and want to exchange for another one, you can contact us with your order ID and tracking number.You must contact us before sending the items back. All items sent back to us must be in their original condition i.e. not worn, altered or washed, with all tags attached. Worn or dirty items will be returned back to you.